Who we are
Penleigh Care Homes Limited operates Penleigh House, a residential care home in Downend, Bristol. We are responsible for personal information we use when responding to enquiries about our service.
Registered office: 39 Overnhill Road, Downend, Bristol, BS16 5DS
Company number: 03267909 (registered in England and Wales)
ICO registration reference: Z8053572
Email: penleigh@hotmail.co.uk
Telephone: 0117 956 1123
Information we receive
Our public website is designed to share information about Penleigh House. It does not contain an online enquiry form, appointment booking form or payment facility.
- If you email us: we receive your email address and any name, contact information or other details you choose to include.
- If you telephone us: we may make a note of your enquiry to help us respond appropriately.
- When you visit the website: our hosting provider, Netlify, handles technical connection information needed to serve and protect the website, which can include an IP address, browser information and access details.
Why we use information
We use enquiry details to reply, provide information about our service and arrange appropriate next steps. Our usual lawful basis for responding to general enquiries is our legitimate interests in communicating with people who contact the home (UK GDPR Article 6(1)(f)). Where you ask us to take steps towards a service agreement, Article 6(1)(b) may also be relevant.
Limited technical information needed for operation and security of the website is handled to deliver the site and protect it from misuse, including through our hosting provider.
If an enquiry progresses to an assessment or care arrangement, additional privacy information is provided separately, including information relevant to the handling of health and other sensitive data. This website notice does not replace Penleigh House's care-related privacy notice.
Who may receive information
We use Netlify to host the website and Microsoft's email service for our published Hotmail contact address. These providers may process information needed to deliver their services. We may share an enquiry internally with relevant authorised colleagues to respond to it.
We do not publish the names or contact details of people who email us. We do not sell enquiry details or use them for third-party advertising.
International handling of information
Our hosting and email providers may handle some information outside the UK as part of providing their services. The applicable provider arrangements and any required safeguards under UK data protection law should be checked as part of our hosting and email service review. You can contact us for details of the arrangements relevant to your enquiry.
How long we keep it
We retain enquiry emails and related correspondence only for as long as they are needed to respond, manage any follow-up and meet relevant record-keeping or legal requirements. The precise period depends on the nature of the enquiry and any subsequent care relationship. You can ask us about the period that applies to your information.
Cookies and analytics
In this version of our website we have not added advertising trackers, analytics scripts, online forms or non-essential cookies. The website's photographs and visual styling are included locally rather than loaded through third-party font or image services.
Hosting and security systems may still process technical connection information. If we later add features that use non-essential cookies or similar technologies, we will review the relevant privacy and consent requirements before switching them on.
Your data protection rights
Depending on the circumstances and lawful basis, you may have rights to access information we hold about you, correct inaccuracies, ask for deletion or restriction, object to certain processing, and request transfer of information. Not all rights apply in every situation.
To make a request or raise a concern, email penleigh@hotmail.co.uk or contact us using the details above. You also have the right to complain to the Information Commissioner's Office (ICO).
Changes to this notice
We will review this notice when the website, our contact arrangements or relevant processing practices change.